Reference

What You Agree To When You Use mvpviva

These terms set out how your account works, what we expect from you, and what you can expect from us. Access to mvpviva and its features depends on your local law and the eligible regions we currently support — read this before you open…

Account eligibility by regionbKash, Nagad, Rocket payment conditionsWallet and withdrawal rulesAccount suspension conditionsHow to reach us about these terms
mvpviva What You Agree To When You Use mvpviva
HOW WE HANDLE THIS

Account Security and Policy Practices at mvpviva

We handle account data and transaction records with care. Your wallet information — including linked bKash, Nagad, or Rocket numbers — is stored against your account profile and used only for processing your deposits and withdrawals. We do not share your payment details with third parties outside of what is needed to complete a transaction. If you believe there has been unauthorised activity on your account, contact us immediately via live chat so we can place a protective hold while we investigate.

Data Retention We keep your account and transaction records for as long as required under applicable law. You can request a summary of your account data by contacting support directly.
Wallet Verification Before processing a withdrawal to bKash, Nagad, or Rocket, we confirm the number matches your registered account. This step protects your funds from misdirected transfers.
Account Security Steps Login uses a one-time password sent to your registered mobile number. We recommend not sharing your OTP with anyone — our team will never ask for it.
Requesting Changes To update your registered mobile number or linked wallet details, submit a request through the Help section with a valid identity document for our review.
REACH US DIRECTLY

Contact Us About These Terms

If any part of these terms is unclear, or if you need to raise a question about your account, payment, or a specific transaction, our support team is here to help. Reach out through any of the channels below and we'll respond with a clear answer tied to your account details.

Team online

Live Chat

Open the chat widget from any page on mvpviva. Give your account ID and a short description of your terms query and we'll pick it up from there.

Email Support

Write to our support address with your registered mobile number and the transaction date if your query is about a bKash, Nagad, or Rocket payment.

Account Help Section

Log in to your account, head to the Help section, and submit a terms or payment query directly — responses are linked to your account record for faster follow-up.

Questions About Our Terms, Answered

These are the questions we hear most often about account rules and conditions. If yours is not listed here, reach out via live chat or the account Help section and we'll give you a specific answer.

No. Your deposits must come from a wallet registered in your own name. Payments from third-party wallets may be flagged, and the transaction may be reversed pending verification.

If we remove your region from our supported list, we will notify you in advance. Any confirmed wallet balance will be handled through the account-closure procedure described in these terms.

Raise it with our support team within seven days of the transaction date. Share your account ID and the Rocket, bKash, or Nagad transaction reference so we can investigate promptly.

No. We notify you through your registered contact before any material changes take effect. Continuing to use your account after that window means you accept the updated terms.

Opening duplicate accounts, providing false registration details, or attempting to manipulate a transaction are the main reasons we may suspend or close an account under our current rules.

Submit a data request through the account Help section, or contact support by email with your registered mobile number. We will respond according to applicable law and our retention schedule.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.